We fully understand that we now live in a different world, and our customers will want to know that we are doing everything we can to keep our establishment safe and hygienic. We understand that everyone also has their own subjective opinion about the virus. But we have to take the risk very seriously. Accommodation establishments remain a high-risk environment simply because we welcome customers from all over the world.
The data concerning corona virus infections in our region and our population do not accurately represent the level of risk of hotels. The slightest relaxation of our protocols on your part or on our part could lead to the closure of our business, the cancellation of holiday plans for our future customers and of course, our health. This is a scenario that we will do everything we can to avoid.
As a result, we have changed many of our daily practices and services to minimize the risk of contracting and spreading the corona virus. All of these rules will be constantly revised and subject to change, in accordance with government advice and “best practice”. These protocols are in place to protect you, ourselves and other hotel guests. We want you to understand and respect them.
We have reviewed our services and revised some of our practices which mean less face to face contact with guests. This is a strange concept for us as we have built our reputation on warm, family run hospitality. We have put together the following information to help you feel confident that you may book with us in safety.
FLEXIBLE RESERVATION POLICY
COVID-19 RISK ASSESSMENT
COVID- 19 GUEST INFORMATION SHEET - (Download Here)
Regardless of the changes, we will do our best to ensure that you will have a restful happy stay and enjoy your holiday.
FLEXIBLE RESERVATIONS ON DIRECT BOOKINGS
Direct bookings will benefit from our Flexible Reservation Policy. This means more flexible terms in the event of Covid-19 interfering with your plans. If you need to postpone your stay due to Covid-19, we agree to transfer your deposit to alternative dates without penalty (subject to availability). All we ask is that you let us know before arrival. Not only will you get a lower rate for booking direct, but communication between us is without third party complications. This way, we can offer a better level of service, taking into consideration the individual needs of our guests
COVID-19 RISK ASSESSMENT
A full Covid-19 Risk Assessment has been carried out as required by the Government guidelines. This will be reviewed regularly and revised as required.
COVID- 19 GUEST INFORMATION SHEET
Our Covid-19 Guest Information Sheet explains revisions to our services and measures designed to protect us all. The lead guest for every booking will receive a copy prior to arrival.
ARRIVE SAFELY
Check in time is not before 4pm to allow time for cleaning. If check-in is likely to be later than 8pm or you are delayed please contact us to confirm your E.T.A. Check out is by 10am. On departure please open all windows to ensure the property is well ventilated before housekeeping is carried out.
We provide Online registration and food orders. Guests are asked to provide an up to date email and we will send a “Google Form” during the afternoon prior to your stay. From feedback we have received most guests find this convenient and saves time.
On arrival, we’ll explain our daily plan to resupply towels, toilet rolls and refresh your beverage tray. You are advised to bring your own masks and any other PPE for use whilst you are staying with us or when you are out and about.
SLEEP SAFELY
For your safety, we have completely revised our cleaning regime for rooms and public spaces to limit the potential presence of residue of any virus on the surfaces, and to allow us an intensive cleaning of the rooms. Specific rooms may not be available as rooms will be allocated so as to allow a safe period between guests.
Some soft furnishings and decorative bed items (bed runners, patterned cushions) may be removed from our beds. Each bed will always offer freshly and hygienically cleaned linen.
For stays of more than one consecutive night, during this period of higher risk, and in order to respect your personal space we will not perform servicing on your room during your stay. However, new towels and other supplies will be available upon request. Tea and coffee making materials will be provided each day as required.
EAT SAFELY
At the present moment we will be offering a cooked breakfast, details will be provided on our website or in your room. Our breakfast offering may be subject to change dependent upon the circumstances and current level of risk. If the situation changes we will provide with you an update in reasonable time.
We will send you a digital pre-order for your breakfast every evening you stay with us
FURTHER INFORMATION
Please note that the only options in Ennerdale Bridge in Ennerdale Bridge are the Shepherds Arms and the Fox and Hounds. Booking is essential for meals. For guests staying with us for one night only, please book your evening meal in advance and mention that you are staying at Ghyll Farm B & B.
Registration of guests is a legal responsibility for us and all guests must provide contact details for the lead guest prior to occupation.
If you wish to contact us during your stay (e.g. to request additional crockery or cutlery) please text or WhatsApp us on 0044 7941585266 or email guest@ghyllfarm.co.uk.
We are unable to store food, consumables or items belonging to guests.
We keep guest baggage securely but we do not move baggage ourselves. We no longer provide laundry services, but guests may use the clothes lines in our barn if they arrive with wet walking gear.
If one of our customers shows non-compliance with our policies and government directives, they will be asked to leave the premises immediately. Billing for the stay will remain applicable.
If any guest has a positive Covid test or shows symptoms of a virus which could harm other guests or us, they must inform us immediately so a safe course of action can be agreed. They may be asked to leave the premises immediately, the stay will be invoiced. If you have any Covid symptoms or have been in contact with anyone who has the virus or symptoms before visiting our premises, please contact us directly so that we can cancel your reservation. This way, we can amend your reservation in accordance with our Flexible Reservation Policy.
We ask you to contact us before your stay so that we can confirm any limitation to our services and any potential updates to our policies that are in place to protect you and us. We encourage you to download this document to confirm all of our revised rules
Despite the necessary rules and restrictions, we want to assure you that we will continue to offer you our best service and we will continue to do everything we can to make your stay as pleasant as possible.
We thank you for understanding and your cooperation.
Christine & Roger Parker
Ghyll Farm B & B